Terms of Use
SIA Baltic Vinyl, registration No. 40203537017, address: Reņģes iela 2a-43, Rīga, Latvia, LV-1055, hereinafter – the online store – provides the content available on the website and supplies goods in accordance with the Terms of Use set out below.
1. General provisionsa
If a consumer purchases goods through the website, such mutual agreement is considered a Distance Contract and is subject to the laws of the Republic of Latvia governing distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, the Cabinet of Ministers Regulations of the Republic of Latvia “Regulations Regarding Distance Contracts”, etc.
2. Making purchases
The prices and specifications of the products sold in the online store are shown next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order, including delivery, is then displayed on the screen. Pay for the purchase to complete the order.
3. Payment terms
The settlement currency on the website is the euro. The purchase can be paid for using the following payment methods provided by the payment platform makecommerce.lv , Maksekeskus AS:
- Latvian online banking payments: Swedbank, SEB, Citadele and Luminor
- Estonian online banking payments: Swedbank, SEB, Luminor
- Lithuanian online banking payments: Swedbank, SEB and Luminor
- Finnish online banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
- Visa/Mastercard card payments
NB! When using the online banking payment method, confirm the order and click the “Return to merchant” button.
Personal data required to process payments is transferred to the licensed payment institution Maksekeskus AS.
The contract enters into force upon successful payment to the online store's bank account. If for any reason the order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after receipt of the notice.
4. Delivery terms
Goods are delivered to Latvia and the Netherlands via Omniva. Delivery takes 1–3 business days in Latvia and 3–4 business days to the Netherlands. All fees and taxes payable to receive the shipment at the delivery destination shall be borne by the Buyer. Delivery costs are shown before the order is confirmed. In exceptional cases, we reserve the right to ship goods within up to 45 calendar days, in which case the customer will be informed.
5. Right of withdrawal
The Buyer has the right to withdraw from the purchase within 14 calendar days from the moment the goods are received.
(Depending on the type of goods, the buyer may not have a mandatory right of withdrawal; in such a case, this must be clearly stated and justified.) The right of withdrawal does not apply if the Buyer is a company.
To exercise the 14-day right of withdrawal, the goods may only be used for their intended purpose. The consumer is responsible for preserving the quality and safety of the goods while exercising the right of withdrawal. If the goods have been used improperly or damaged, handled carelessly during use, used without following the instructions for use, or if the original packaging has been lost or substantially damaged, the online store has the right to reduce the refundable amount in proportion to the decrease in the value of the goods.
To exercise the right of withdrawal, fill out the withdrawal form available here: https://www.ptac.gov.lv/lv/atteikuma-veidlapa, and send it to the email address info@balticvinyl.com within 14 days of receiving the goods.
The cost of returning the goods is borne by the buyer, except where the goods do not match the order (for example, incorrect or damaged goods were delivered).
Only the amount paid for the goods is refunded. Delivery costs are not refunded.
The Buyer must return the goods to the Seller without undue delay, but no later than 14 days after sending the withdrawal form to the online store. The Buyer bears the direct cost of returning the goods. The online store shall refund all amounts received from the Buyer under the distance contract, including delivery costs, without undue delay and no later than 14 days after receiving the withdrawal form. If the Buyer chose a more expensive delivery method than the cheapest standard delivery offered, the difference is not refunded. The online store may withhold the refund until it has received the goods back or the Buyer has provided proof of sending them, whichever is earlier.
The Seller has the right to withhold the refund until the goods have been received or the Buyer has provided proof that the goods have been sent back. If the buyer has chosen a delivery method other than the cheapest delivery method offered by the online store, the online store is not obliged to compensate the difference in delivery costs.
The online store is not liable for delays in the performance of its obligations, non-performance or other improper performance resulting from circumstances beyond the online store's reasonable control.
The online store reserves the right to refuse to sell goods and to request the return of goods from the Buyer if the price stated in the online store differs significantly from the market price due to an error.
6. Consumer rights regarding goods not in conformity with the contract
The online store is liable for any non-conformity of the goods sold to the Buyer with the terms of the contract, or for defects, that arise within 6 months from the date the goods were delivered to the customer or that existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect. The Buyer must inform the Seller of the non-conformity of the goods without delay, within 2 months of discovering it, i.e., submit a complaint. The Buyer may submit a complaint by contacting the online store at info@balticvinyl.com.
The online store is not liable for defects that arise after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request that the defects be remedied or that the goods be replaced with new ones free of charge.
If the goods cannot be repaired or replaced, the Seller shall refund to the Buyer all payments provided for in the Distance Contract. The Seller shall provide a written response to a consumer complaint within 15 days.
7. Processing of the Buyer's personal data
The online store processes only the personal data entered by the buyer when ordering goods, such as first name, last name, email, etc.
The online store transfers personal data to the transport service provider(s) in order to ensure delivery of the goods.
If you have explicitly agreed to receive our marketing communications, including news, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process the email address you provided when signing up for marketing communications. The Buyer may opt out of marketing communications by notifying us at info@balticvinyl.com.
8. Dispute resolution procedure
In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve all disputes arising between the Seller and the Buyer through negotiation or correspondence. If the dispute cannot be resolved through negotiation or correspondence, the Parties shall settle the dispute in a court of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Centre or a court of the Republic of Latvia.
The Buyer also has the right to apply to European Union dispute resolution bodies.