Customer support
Contact us — we are always happy to help.
Frequently asked questions about orders and delivery
Orders and delivery
Orders are prepared and shipped within 24–48 hours.
Delivery times:
• In Latvia: 1–3 business days
• Lithuania / Estonia: 3–7 business days
• Europe: 5–14 business days
Yes. All products ordered are packed and shipped in one shipment, unless otherwise specified.
An account is automatically created when placing your first order.
You can then log in to the My Account section using your email address.
If your order has not yet been shipped, please write to:
📧 info@balticvinyl.com
📞 +371 261 852 54
Once the shipment has been handed over to Omniva, it is not possible to change the address.
When your order is shipped, you will receive an email with:
✔ Omniva tracking code
Tracking takes place here:
➡ https://www.omniva.lv/privats/sutijumu_izsekosana
No.
All payments are processed using the Everpay certified system.
We never see or store your card details.
Yes — we deliver:
✔ In Latvia
✔ In Lithuania
✔ In Estonia
✔ Throughout Europe
Other countries by agreement.
Returns and exchanges
Returns and exchanges
Items can be returned within 14 days if they are unused and in their original packaging.
Write to: info@balticvinyl.com
We sincerely apologize!
Send an email with photos to: info@balticvinyl.com
We will send the correct item immediately.
Please send:
📸 photo + short description to info@balticvinyl.com
We will send you a new item or refund your money.
Omniva will provide you with an automatic return code that allows you to send the item back to us without any complications.
We will provide detailed instructions after receiving your application.
✔ Email: info@balticvinyl.com
We respond quickly and friendly.
If the order has not yet been shipped, we will correct it immediately.
Once it has been handed over to the courier, unfortunately, it is not possible to change it.
Yes — until it has been sent.
Write to us as soon as possible.
Some materials are available for pre-order.
Write to us: info@balticvinyl.com