{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2025-11-19T02:45:41","modified_gmt":"2025-11-18T23:45:41","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/balticvinyl.com\/en\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"
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Customer support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contact us \u2014 we are always happy to help.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Frequently asked questions about orders and delivery<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Orders and delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow quickly will my order be shipped?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Orders are prepared and shipped within 24\u201348 hours<\/b><\/span>.<\/p>

Delivery times:<\/p>

\u2022 In Latvia:<\/b><\/span> 1\u20133 business days<\/p>

\u2022 Netherlands:<\/b><\/span> 3\u20134 darba dienas<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes.<\/b><\/span> All products ordered are packed and shipped in one shipment<\/b><\/span>, unless otherwise specified.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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An account is automatically created when placing your first order<\/b><\/span>.<\/p>

You can then log in to the My Account<\/b><\/span> section using your email address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If your order has not yet been shipped<\/b><\/span>, please write to:<\/p>

\ud83d\udce7 info@balticvinyl.com<\/p>

\ud83d\udcde +371 261 852 54<\/p>

Once the shipment has been handed over to Omniva, it is not possible to change the address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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When your order is shipped, you will receive an email with:<\/p>

\u2714 <\/span>Omniva tracking code<\/b><\/b><\/p>

Tracking takes place here:<\/p>

\u27a1 https:\/\/www.omniva.lv\/privats\/sutijumu_izsekosana<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you store my bank card information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No.<\/p>

All payments are processed using the Everpay<\/b><\/span> certified system.<\/p>

We never see or store your card details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes \u2014 we deliver:<\/p>

\u2714 In Latvia<\/p>

\u2714 In Lithuania<\/p>

\u2714 In Estonia<\/p>

\u2714 <\/span>Throughout Europe<\/b><\/b><\/p>

Other countries by agreement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Returns and exchanges<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Returns and exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Items can be returned within 14 days<\/b><\/span> if they are unused and in their original packaging.<\/p>

Write to: <\/span>info@balticvinyl.com<\/b><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received the wrong item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We sincerely apologize!<\/p>

Send an email with photos to: info@balticvinyl.com<\/b><\/b><\/span><\/p>

We will send the correct item immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Please send:<\/p>

\ud83d\udcf8 photo + short description to info@balticvinyl.com<\/b><\/b><\/span><\/p>

We will send you a new item or refund your money.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere should I send the return package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Omniva will provide you with an automatic return code<\/b><\/span> that allows you to send the item back to us without any complications<\/b><\/span>.<\/p>

We will provide detailed instructions after receiving your application.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to get customer support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u2714 Instagram<\/p>

\u2714 Email: info@balticvinyl.com<\/p>

We respond quickly and friendly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI made a mistake when entering the delivery address<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If the order has not yet been shipped, we will correct it immediately.<\/p>

Once it has been handed over to the courier, unfortunately, it is not possible to change it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change or cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes \u2014 until it has been sent.<\/p>

Write to us as soon as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order a product that is not available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Some materials are available for pre-order<\/b><\/span>.<\/p>

Write to us: <\/span>info@balticvinyl.com<\/b><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Klientu atbalsts Sazinieties ar mums \u2014 m\u0113s vienm\u0113r pal\u012bdz\u0113sim. Bie\u017e\u0101k uzdotie jaut\u0101jumi par pas\u016bt\u012bjumiem un pieg\u0101di Pas\u016bt\u012bjumi un pieg\u0101de Cik \u0101tri tiek izs\u016bt\u012bts mans pas\u016bt\u012bjums? Pas\u016bt\u012bjumi tiek sagatavoti un izs\u016bt\u012bti 24h\u201348h laik\u0101. Pieg\u0101des laiki: \u2022 Latvij\u0101: 1\u20133 darba dienas \u2022 Lietuva \/ Igaunija: 3\u20137 darba dienas \u2022 Eiropa: 5\u201314 darba dienas Vai mans pas\u016bt\u012bjums tiks […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/balticvinyl.com\/en\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/balticvinyl.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/balticvinyl.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/balticvinyl.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/balticvinyl.com\/en\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":6,"href":"https:\/\/balticvinyl.com\/en\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":77591415052726,"href":"https:\/\/balticvinyl.com\/en\/wp-json\/wp\/v2\/pages\/1002\/revisions\/77591415052726"}],"wp:attachment":[{"href":"https:\/\/balticvinyl.com\/en\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}